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How much input will I have in the design process?As much as you'd like! We welcome any and all of your suggestions but are also very comfortable coming up with the designs ourselves.
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I don't have a logo - will you be providing me one?Yes! We will provide you a custom logo if you don't already have a logo (or you just want a new/updated one).
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Do I get to choose what the website domain is?Yes - so long as it's available. You tell us if you have a specific one in mind and we'll look to see if it's available. If it's not, then we'll provide you with close alternatives.
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How long does it take for my website to be finished?From start to finish, we can design and launch your website in 3 business days - sometimes sooner depending on our backlog.
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I already own my web domain. Can I connect the domain to this new website?Yes. We will walk you through the process of connecting your domain to the website as part of the website onboarding process.
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How do I request changes to my website?Submit any website change requests using this form.
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How long does it take for changes to my website to be made?After you've submitted the form to request a website change, the change will be implemented within 2 business days. We will notify you once the change has been made so you can review and let us know if you require any adjustments to the change.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I request as many changes as I'd like?Yes - but please don't abuse this :)
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How do I cancel my website subscription?Visit this link here and be sure to input the email you used to purchase the subscription. NOTE: if you cancel your subscription then your website will no longer be live. If you'd prefer we transfer the website to you, then visit this page (a $200 transfer fee is required).
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What happens if I cancel my website subscription?After canceling your subscription, your website will be pulled down and will no longer be accessible on the internet. NOTE: if you cancel your subscription then your website will no longer be live. If you'd prefer we transfer the website to you, then visit this page (a $200 transfer fee is required).
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I don't want to keep paying the monthly fee. How do I get out of this?You have two options: You can pay the $200 website transfer fee, at which point we'll work with you to transfer all website access/billing to you. You can cancel your monthly subscription, and your website will no longer be live on the internet.
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